1. Nature of the Service
The Service provides self-service, digital tools for resume creation and career content generation.
This includes:
- Resume creation and editing tools
- AI-generated content and suggestions
- Templates and formatting features
- Download and export functionality
Because the Service provides immediate access to digital tools and generated content, refunds are generally not provided once the Service has been accessed or used.
2. General Refund Policy
All purchases are generally non-refundable, except:
- Where required by applicable law
- In limited circumstances described in this policy
By making a purchase, you acknowledge that:
- The Service delivers value immediately upon access
- You are responsible for reviewing the Service before purchasing
3. Subscription Billing
Recurring Charges
If you purchase a subscription:
- You will be billed on a recurring basis (monthly or yearly)
- Subscriptions automatically renew unless canceled
- Charges are applied at the start of each billing period
Cancellation
- You may cancel your subscription at any time
- Cancellation stops future billing only
- You will retain access until the end of your current billing period
No Prorated Refunds
- No refunds are provided for:
- Partial billing periods
- Unused subscription time
4. Subscription Acknowledgment
By purchasing a subscription, you acknowledge that:
- Your subscription will automatically renew
- You are responsible for canceling before renewal to avoid charges
- Failure to cancel before renewal does not entitle you to a refund
5. Credits
The Service may allow you to purchase credits for use within the platform.
By purchasing or using credits:
- Credits are non-refundable, except where required by law
- Credits have no cash value
- Credits are non-transferable
- Credits may expire if specified at the time of purchase
Unused credits are not eligible for refunds.
6. Free Trials (If Offered)
If a free trial is offered:
- You must cancel before the trial period ends to avoid charges
- Once billing begins, standard refund terms apply
7. Refund Exceptions
We may, at our sole discretion, provide refunds in limited situations such as:
- Duplicate or accidental charges
- Billing errors
- Verified technical issues that prevented access to the Service
Refund requests must be submitted within a reasonable time after the charge.
8. Chargebacks & Payment Disputes
Before initiating a chargeback or payment dispute, you agree to contact us at:
Email: contact@9to5resumes.com
Improper or fraudulent disputes may result in:
- Suspension or termination of your account
- Loss of access to the Service
We reserve the right to dispute chargebacks that we believe are invalid.
9. Account Termination
We may suspend or terminate accounts for:
- Violation of our Terms of Service
- Abuse of the platform
- Fraudulent or suspicious activity
No refunds will be issued in such cases.
10. No Guarantee of Results
We do not guarantee job interviews, job offers, or career outcomes.
Refunds will not be issued based on dissatisfaction with results or outcomes.
11. Changes to This Policy
We may update this policy at any time.
Changes will be effective upon posting, with the updated effective date.
12. Contact Information
For billing, cancellation, or refund inquiries:
YV Solutions LLC
Website: https://9to5resumes.com
Email: contact@9to5resumes.com